Community Liaison

2 days ago

Culpeper, Virginia, United States J.F. Shea Family of Companies Full time
Job Summary

We are seeking a highly motivated and experienced Community Representative to join our team at J.F. Shea Family of Companies. As a key member of our sales and marketing team, you will be responsible for promoting and selling our new homes to customers, while providing exceptional customer service and support.

Key Responsibilities
  • Represent the company in all aspects of sales and marketing, including competitive market analysis, promotion and marketing activities, and sales and contract/backlog management.
  • Provide advice to customers and recommend products that fit their financial and family needs.
  • Facilitate the entire sales process by acting as liaison with customers and coordinating with sales/marketing, construction, customer service, design center, mortgage, escrow, and administrative teams.
  • Explain sales documents and attachments to customers and work closely with lenders to ensure a smooth escrow process.
  • Respond to customer concerns during the construction process and work with construction, customer service, and design center to correct any problems and facilitate a timely closing process.
  • Provide excellent customer service to homebuyers and internal customers, ensuring their safety and security while on site.
  • Maintain a professional demeanor with all internal and external customers and represent the company in the market, staying knowledgeable about the market and customer needs.
  • Investigate competitor practices and incorporate that information into marketing and promotional activities.
  • Comply with DRE and other state regulations for real estate sales by reviewing sales documents and community disclosures for accuracy and providing compliance feedback.
  • Establish and achieve sales goals consistent with company goals, self-prospecting and developing a follow-up program to turn prospects into buyers.
  • Provide continual evaluation of company policies, processes, and procedures, suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
Requirements
  • High school diploma or equivalent; some college/business or professional training preferred.
  • Computer literate in MS Suite, Excel, Word, Outlook, and PowerPoint.
  • 2-4 years of experience in completing new home sales transactions.
  • Strong product knowledge and ability to work successfully in a team environment.
  • Exceptional organizational, verbal, and written communication, presentation, negotiation, and interpersonal skills.
  • Demonstrated ability to develop and maintain strong relations with trades, internal, and external customers.
  • Demonstrated ability to plan, organize, and prioritize responsibilities to consistently meet deadlines.
Working Conditions

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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