Technical Implementation Specialist

22 hours ago


Brea, California, United States HdL Companies Full time

About Us

The HdL Companies is a leader in providing research and discovery efforts, financial and economic analysis, and software solutions to support local government operations. Our talented team works with cities, counties, and special districts nationwide to maximize revenues and improve efficiency.

Our Culture

We value innovation, integrity, and collaboration at HdL. Our core values drive us to deliver exceptional service, build lasting relationships, and give generously to our communities. We enjoy the journey and celebrate our successes together.

Job Summary

We are seeking a creative and driven Technical Implementation Specialist to join our dedicated team. This role involves crafting innovative solutions, collaborating with stakeholders, and delivering revenue management software solutions to cities and counties.

Main Responsibilities


• Implement solutions for clients, following company guidelines and client expectations.
• Ensure client satisfaction and retention through timely solution delivery within client-defined timelines.
• Remain engaged with clients throughout implementation, until they are successfully running on our solution.
• Interact/collaborate with internal business partners to ensure a successful implementation.
• Consult with clients to deliver comprehensive solutions.
• Develop customized solutions based on client needs.
• Define project implementation plans and report key progress metrics.
• Serve as the contact for daily client interaction and implementation activities.
• Coach and prepare clients for successful rollouts of our solutions.

Requirements


• Bachelor's degree in business administration, communications, or a related field is preferred.
• 1 to 3 years of experience working in a client service environment or systems integration environment.
• Strong problem-solving skills, creativity, and attention to detail.
• Excellent communication and organizational skills, a strong work ethic, positive attitude, and flexibility.
• Ability to collaborate with multiple stakeholders to get things done.
• Experience with data conversions, system configuration, report development, and user acceptance testing is a plus.

Compensation

The estimated salary for this position is $62,000 annually, consistent with market rates and job-related factors. Our benefits package includes competitive base pay, medical, dental, vision, life/AD&D, LTD, and employee assistance program. We also offer paid time off for vacation, sick leave, and holidays, as well as an employee stock ownership plan.



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