Loss Prevention Associate

2 weeks ago


Brooklyn, New York, United States Carter'sOshKosh Full time

POSITION SUMMARY

The Loss Prevention Associate plays a vital role in safeguarding the company's assets while delivering outstanding customer service. This position is integral to supporting the organization's "prevention first" approach by ensuring operational excellence and maintaining a consistent, visible presence on the sales floor.

KEY RESPONSIBILITIES

Customer Engagement:

  • Exhibits a strong commitment to customer service on the sales floor at all times.
  • Assists management in addressing challenging customer interactions.
  • Coordinates with local authorities when necessary.
  • Maintains open communication with the store team regarding incidents and potential losses.
  • Ensures cleanliness and safety standards to enhance the customer experience.

Loss Prevention Strategies:

  • Utilizes in-store resources such as surveillance cameras and mirrors to deter theft.
  • Follows all company policies and procedures diligently.
  • Documents all known theft incidents on company reports.
  • Collaborates with management to mitigate theft risks.

Team Collaboration:

  • Fosters a cooperative working relationship with all team members.
  • Adapts to changing assignments as needed.
  • Provides support, training, and coaching to colleagues.
  • Communicates effectively with store management.

QUALIFICATIONS

  • Proven customer engagement skills.
  • At least 1 year of experience in Loss Prevention.
  • Ability to manage multiple tasks simultaneously.
  • High school diploma or GED preferred.
  • Effective communication skills with customers and team members.
  • Preferred experience in retail or specialty apparel.

PHYSICAL REQUIREMENTS

  • Ability to lift up to 40 pounds regularly.
  • Capability to stand for extended periods and climb ladders.
  • Frequent walking, standing, bending, and reaching.

NOTE: This job description is not exhaustive and may be adjusted as needed by management. Employees may be required to perform additional duties not listed here.

COMPENSATION: The hourly wage for this position is competitive and based on experience and location.

Carter's is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by law.



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