Deposit Servicing Representative

4 weeks ago


Honolulu, Hawaii, United States Hawaii USA FCU Full time

HawaiiUSA FCU is seeking a dedicated professional to fill the role of Deposit Servicing Representative. This position involves servicing Share, Draft, Certificate, and IRA accounts post-opening, supporting both internal and external members across multiple channels.

The ideal candidate will be adaptable, detail-oriented, and committed to enhancing the efficiency of deposit servicing duties.

Key Responsibilities:

  • Process checks, drafts, charge backs, and tax levies.
  • Handle IRA RMD transactions and support.
  • File legal documents for garnishments.
  • Manage account maintenance and incoming mail.
  • Support trust account openings and check/share adjustments.
  • Prepare charge-offs and review branch forms.
  • Maintain document imaging and support Deposit Servicing functions.
  • Meet daily deadlines and resolve Helpdesk issues.
  • Assist with ledger reconciliations and cross-train for back-office tasks.
  • Update procedures, generate reports, and process Escheat Accounts.
  • Suggest workflow improvements.

Requirements:

  • Two years demonstrated high performance in a financial organization with emphasis on operations and High School diploma or GED with business related courses beneficial; or a BA degree preferably in Business with an emphasis in Finance, Economics, Marketing, or Accounting.
  • Two to four years of related experience, preferably with an emphasis on financial services operations.

Professional Qualities:

  • Professional etiquette and customer service.
  • Strong analytical, decision-making, and communication skills.
  • Independent, team-oriented, and organized.
  • Maintain confidentiality.
  • Effective presentation skills.
  • Goal-oriented and adaptable.

Work Schedule:

Monday to Friday 8:15 AM to 5:30 PM and Saturdays 8 AM to 1:30 PM. Availability required Monday to Friday 8:15 AM to 5:30 PM and Saturdays 8 AM to 1:30 PM Following training every Saturday in the month every few months Modified schedule during the weeks when working Saturdays Hours: 40 hours per week

Benefits:

We cover 100% of employees' single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce.

About Us:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life's experiences and creating fulfilling work opportunities, not just jobs.



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