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Patient Care Coordinator

2 months ago

Peoria, Arizona, United States Spooner Full time

Are you a dynamic, team-oriented individual with a passion for providing exceptional service? At Spooner, we are seeking a dedicated Patient Care Coordinator to enhance our front office operations and contribute to our mission of delivering outstanding physical therapy services.

About Spooner: With over 30 years of experience, Spooner is a leader in the physical therapy field, committed to fostering a culture of excellence rooted in our core values. We are expanding our reach and expertise, and we invite you to be part of our journey.

What We Offer:

  • A comprehensive healthcare and benefits package designed to support your well-being.
  • No-cost access to expert physical therapy and a dedicated primary care team.
  • Student loan repayment assistance and low-cost premiums.
  • Generous paid time off, holiday pay, and continuing education funds.
  • 401(k) matching and an Employee Assistance Program.

Your Responsibilities:

  • Welcome and assist patients, visitors, and vendors, exemplifying a positive attitude and outstanding customer service.
  • Manage patient and therapist schedules, ensuring effective communication and follow-up on referrals and appointments.
  • Process new patient enrollments accurately and efficiently.
  • Maintain accurate and compliant patient records, including financial information and referrals.
  • Handle phone inquiries, addressing patient concerns and marketing new patient opportunities.
  • Perform collections of co-pays and manage financial transactions in accordance with standard procedures.
  • Generate and analyze various reports to support operational efficiency.
  • Conduct patient satisfaction surveys to gather feedback.

Your Qualifications:

  • High school diploma or GED.
  • At least 1-2 years of experience in scheduling or verifications preferred.
  • Exceptional customer service and communication skills.
  • A commitment to continuous learning and professional growth.

Join Us: At Spooner, we are dedicated to nurturing a collaborative environment that encourages growth and excellence. If you are ready to take the next step in your career and contribute to a transformative healthcare experience, we look forward to hearing from you.