Customer Service Manager

4 weeks ago

Litchfield Park, Arizona, United States Jackrabbit Store (Jackrabbit Trail & Indian School Rd.) Full time
Job Title: Customer Service Manager

At Jackrabbit Store, we are seeking a highly skilled and experienced Customer Service Manager to lead our sales floor team. As a key member of our management team, you will be responsible for overseeing the daily operations of the sales floor, leading the team, and driving business results.



Key Responsibilities:


  • Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
  • Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
  • Conducts new goods inventory and ensures proper reporting.
  • Reconciles and balances all daily paperwork.
  • Ensures Team Members deliver excellent customer service to donors and customers.
  • Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
  • Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
  • Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Transfers to different stores at any given time due to business needs.
  • Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
  • Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
  • Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
  • May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
  • Processes complex sales transactions, including customer returns.
  • Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
  • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
  • Provides regular mentoring, training, and coaching to develop skills of Team Members.
  • Plays critical role in driving company culture change efforts and change management processes.
  • Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
  • Performs other related duties, as assigned.


Minimum Qualifications:


  • High School Diploma, GED, or equivalent work experience
  • One-year work experience in Retail Management, preferred
  • One-year customer service experience required
  • Proficient in Microsoft Office Suite
  • Ability to pass a background check and drug screen, where applicable for position
  • Ability to speak and read English proficiently


At Jackrabbit Store, we offer a comprehensive Total Rewards package, including medical, dental, vision, 401K, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



Goodwill of Central & Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at , option 5, or



We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status.



We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek.



Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.



Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media.



The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals.



Please note that GCNA/GIMV only use company email addresses, which contain "" or ", to communicate with candidates via email.



The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.



If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website.



If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (

) to learn how to report it.

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