Customer Service Representative
3 days ago
Invitation Homes is a dynamic organization that values flexibility, opportunity, and the ability to make a home one's own. As a Customer Service Representative - Property Management, you will be part of a team that empowers associates to thrive in their careers. With a focus on providing outstanding customer service, you will contribute to building excellent resident experiences while maintaining high-quality homes.
The market teams include leasing, property management, and rehab professionals who work together to ensure potential residents are presented with a rental property they can't refuse. This role offers a unique opportunity to grow professionally and personally within a supportive and innovative environment.
Estimated Salary Range
$16.37 - $28.38
Job Description
As a Customer Service Representative - Property Management, you will provide exceptional customer service to residents in a fast-paced, high-volume environment. Key responsibilities include:
- Assisting residents in person or over the phone in a well-mannered and professional way
- Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
- Completing resident welcome calls and emails to ensure a seamless move-in experience
- Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
- Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
Your Experience Includes
- High school or GED
- Proven experience in Property Management administration or customer service
- Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe - experience using property management software is helpful
- Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor
Why Us
We stand for flexibility, opportunity, and a home that people can make their own. It's as true for our associates as it is for our residents. We offer each new associate:
- Competitive pay and an annual bonus program for all associates
- Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
- 401k with matching company contributions
- Awesome work environment with casual dress
- Team events and gatherings
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