Service Coordinator

4 weeks ago


Beachwood, Ohio, United States Horvath Home Services Full time
Job Title: Service Coordinator

Job Summary: We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Horvath Home Services.

Key Responsibilities:

* Coordinate service schedules and customer complaints
* Correspond with field teams and customers on service details and special requests
* Plot and shift service calls when necessary
* Schedule service calls for customers and field teams
* Prepare documents for dispatch
* Set up the field technician's schedule to dispatch for profits
* Debrief technicians after their service calls
* Update our call takers on appointment needs

Requirements:

* Strong knowledge of customer interface and interaction
* 1+ years of experience as a service dispatcher is preferred, but not required
* Candidate should be comfortable working with people in dynamic and stressful conditions
* High school diploma or GED required; bachelor's or associate degree is preferred
* Candidate must have great customer service communication, organizational, and interpersonal skills
* Service Titan experience is a plus

About Our Company:

Horvath Home Services is an independently owned and operated family business serving Ocean County for over 20 years. We offer top benefits, a 401K plan, paid vacations, paid holidays, and paid time off. We provide full-service residential heating, AC, electrical, plumbing, bathroom and kitchen remodels.

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