Customer Service Representative

1 month ago


Hiawatha, Iowa, United States Berkshire Production Supply Full time
Customer Service Representative Job Description

At Berkshire Production Supply LLC, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Process customer orders, changes, and returns in a timely and accurate manner.
  • Provide timely and accurate information to customers regarding order status updates and product knowledge.
  • Display a thorough understanding of our products to accurately respond to customer inquiries.
  • Handle customer issues, provide solutions, and follow up to ensure resolution.
  • Partner with the sales team to meet and exceed customer service expectations.
  • Develop customer relationships and inform customers of current sales and marketing programs.
Requirements:
  • Excellent communication skills, including verbal, written, and interpersonal.
  • Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
  • Strong problem-solving and deductive reasoning skills.
  • Customer-centric attitude and a desire to grow with and contribute to a customer-focused company.
  • Ability to establish rapport and build demand over the phone.
  • Ability to multi-task, prioritize, and manage time effectively.
Preferred Qualifications:
  • 2+ years of experience in Customer Service.
  • Knowledge of cutting tools.

We offer a competitive pay package, including flexible scheduling, paid holidays, paid vacation, and attendance awards. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Berkshire Production Supply LLC.



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