Patient Access Representative

1 week ago


Hiawatha, Kansas, United States Amberwell Health Full time
About the Role

We are seeking a skilled Patient Access Representative to join our team at Amberwell Health. This role is responsible for providing exceptional patient registration and customer service experience.

Key Responsibilities
  • Efficiently register patients and collect necessary information
  • Verify insurance benefits and eligibility
  • Answer incoming telephone calls and direct them to the correct extension
  • Greet visitors and provide a positive first impression of our hospital
  • Arrange for patients to speak with a Financial Counselor as needed
Standards of Excellence

We expect our Patient Access Representative to demonstrate the following standards:

  • Service Excellence: Provide a high level of service to patients, families, and visitors
  • Job Knowledge/ Productivity: Complete tasks efficiently and effectively within established guidelines and protocols
  • Communication/ Interpersonal Skills: Demonstrate excellent communication and interpersonal skills in all forms of communication
  • Education/ Development/ Initiative: Maintain education and development appropriate for the position
  • Teamwork: Work collaboratively with other departments and teams to achieve common goals
Requirements
  • High school diploma or equivalent required
  • Strong customer service and communication skills
  • Ability to work in a fast-paced environment
  • Knowledge of HIPAA and patient confidentiality
About Amberwell Health

Amberwell Health is a leading healthcare provider in the region, committed to delivering exceptional patient care and service. We are looking for dedicated and compassionate individuals to join our team and contribute to our mission of providing high-quality healthcare services.



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