Energy Efficiency Specialist

2 days ago


Framingham, Massachusetts, United States South Middlesex Opportu Full time

**About the Role:**

We are seeking a highly skilled Senior HEARTWAP/ASHP Specialist to join our team at South Middlesex Opportunies. The successful candidate will provide technical services to all of our Energy Conservation Services programs, ensuring that they meet all contractual, production, and technical obligations.

In this role, you will work closely with clients, contractors, and funders to evaluate, measure, and assess potential heating system repairs or replacements. You will also develop and complete required documentation for bidding processes, including obtaining proof of ownership and required signatures.

This is a challenging and rewarding position that requires strong analytical and problem-solving skills, as well as excellent customer service and communication skills. If you have a passion for energy conservation and a commitment to working on behalf of people of all income levels, we encourage you to apply.

About the Job:

  • Attain technical knowledge of oil and gas-fired forced hot water and steam boilers and forced warm air systems; serve as subject matter expert for Air-Source Heat Pump Ductless Mini-Split systems (ASHP).
  • Become fully knowledgeable in all Utility, HEARTWAP, and agency procedures and guidelines.
  • Evaluate, measure, and assess potential heating system and oil tank repairs/replacements at clients' homes and respond to emergency no-heat needs of clients.
  • Develop and complete all required documentation for bidding process including obtaining proof of ownership, required signatures, heat loads, and any other required documentation.
  • Evaluate homes for potential ASHP conversions including system development and design in cooperation with installers and homeowners.
  • Perform Quality Control Inspections to ensure compliance with all program guidelines, state, and local codes.
  • Accompany funder representatives on their inspections of completed or in-process work.
  • Evaluate, monitor, and improve contractor performance of installed measures, maintain program records according to established standards.
  • Complete related program administrative duties; assist with appointment scheduling as needed.
  • Provide staff and client education on energy conservation, communicating complex technical and program information with a demonstrated commitment to working on behalf of people of all income levels.
  • Attend Utility and HEARTWAP trainings as required.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Generate referrals to other programs when appropriate.
  • Attend and participate in team meetings as requested; communicate effectively with clients/staff in other areas.
  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.


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