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Registered Nurse, RN- Inbound Coordinator
2 months ago
Job Summary:
The Inbound Patient Coordinator, RN is responsible for directing the campus destination of patients arriving to the Emergency Department (ED) via ambulance, nursing facilities, and physician office practices/Urgent Care clinics.
The goal is to ensure patients are directed to the appropriate campus based on services needed, acuity levels, volumes and wait times.
Key Responsibilities:
- Manage inbound calls from local private ambulance services and fire department ambulance services when transporting priority patients to the ED.
- Monitor calls via a CMED radio for priority patients.
- Utilize designated systems to direct incoming traffic.
- Direct the incoming ambulances, SNF and physician referrals to the appropriate campus with the best ability to promptly evaluate and provide services to the patient.
- Assist with the scheduling, managing, and transporting of patients being discharged or transferred from the hospital campus.
- Assist with the scheduling of A-10, BH-1, and MIH services.
- Exceed expectations for experience of callers in all communication methods (verbal or written).
- Participate in performance improvement projects.
Requirements:
- Current RN licensure in the state of MA in good standing required.
- BSN is strongly preferred. Associate's degree in nursing may be considered.
- Must enroll in BSN within year.
- BLS required.
- 1-2 years of Critical Care Experience.
- 3 Years of Emergency Department RN Experience.
What We Offer:
- Clinical Advancement Program which provides advancement opportunities and financial rewards.
- Competitive salaries & benefits.
- Paid certification and educational opportunities, including BLS, ACLS, CPI, ECCO CCRN review courses.
- 403(b) retirement plan with company match.
- Shared governance, where nurses are encouraged to participate in unit-based councils or one of the many other council opportunities.
- Tuition reimbursement.
- Clinical mobility tracks.
- Free on-campus parking.
About Lowell General:
Lowell General Hospital is a leading healthcare provider in the Greater Lowell community, serving patients with pride for over 125 years. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet-recognized community hospital.
As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts.
