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Public Safety Communications Specialist

2 months ago

Williamsport, Pennsylvania, United States Lycoming College Full time
Job OverviewLycoming College is seeking qualified candidates for the role of Communications Officer within the Public Safety division.

As one of the oldest and most esteemed residential liberal arts institutions in the nation, Lycoming College is inviting applications for two full-time Communications Officer positions. This role is integral to the Public Safety team, serving as the initial point of contact for the campus community.

We are committed to fostering an inclusive and equitable environment that supports all faculty, staff, and students. Candidates should be prepared to engage with a diverse community and enhance the overall campus experience.

The available positions operate on two schedules: Sunday to Thursday from 3:00 PM to 11:00 PM, and Monday to Friday from 7:00 AM to 3:00 PM. Both roles are eligible for a comprehensive benefits package. Starting pay is $13.50 per hour, with retention bonuses of $0.50 per hour after six months and an additional $1.00 per hour after one year of service.

About Lycoming College:
Founded in 1812, Lycoming College is recognized for its commitment to high-quality experiential learning opportunities. Students engage in original research, internships, and study abroad programs, while also participating in NCAA Division III athletics. With a strong endowment, the college supports a diverse array of over 100 academic programs for approximately 1,100 students, including a significant percentage of international and domestic students of color.

Lycoming College values diversity and is dedicated to creating an inclusive campus community. We actively seek to recruit faculty and staff from historically underrepresented groups, recognizing that diversity enhances institutional excellence.

Key Responsibilities:
  • Respond to and accurately document service calls in line with established policies, including but not limited to:
    • Alarm responses (fire, physical plant systems, etc.)
    • Assistance for students, staff, and visitors
    • Emergency situations
  • Communicate effectively and respectfully with all campus community members and visitors.
  • Manage lost and found items according to established protocols.
  • Maintain communication logs, including radio/telephone and vehicle use records.
  • Distribute and manage keys in accordance with college procedures.
  • De-escalate challenging situations with empathy and professionalism, ensuring respect for individual rights.
  • Assist local law enforcement and emergency services as needed.
  • Perform additional duties as assigned.

Qualifications:
Education: High school diploma required.

Experience and Skills:
  • Proficient computer skills, including Microsoft Word and email.
  • Exceptional customer service and interpersonal skills to handle sensitive situations with diplomacy.
  • Strong written communication abilities for accurate reporting.

Abilities:
  • Ability to understand and apply college policies and procedures.
  • Sound judgment in emergency decision-making.
  • Capability to follow verbal and written instructions.
  • Ability to build and maintain effective working relationships.
  • Maintain confidentiality in all matters.
  • Exhibit professionalism in sensitive situations.
  • Manage multiple responsibilities effectively, especially under stress.

Core Competencies:
  • Commitment to fostering an inclusive environment.
  • Professional demeanor that contributes to a positive workplace culture.

Benefits:
Lycoming College offers an excellent benefits package for full-time employees, including:

Health & Wellness:
  • Diverse health insurance options.
  • Dental and vision coverage.
  • Flexible spending accounts.
  • Life and disability insurance.
  • Wellness programs and employee assistance services.
Retirement:
  • 403(b) retirement plan with generous contributions.
Tuition:
  • Free tuition for employees and eligible dependents.
  • Tuition benefits at partner institutions.
Paid Leave:
  • Generous paid time off.
  • Paid parental leave and holidays.
Employee Perks:
  • Discounts at the campus bookstore.
  • Access to campus recreation facilities.

Application Process:
Interested candidates should submit a cover letter, resume/CV, and a list of references. Evaluation of applications will begin immediately and continue until the positions are filled.

Lycoming College is an equal opportunity employer.

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