Club Suites Operations Manager

1 month ago


Cleveland, Ohio, United States Aramark Full time
Job Description

The Catering Department Lead supports the premium department in delivering exceptional events within the exclusive premium areas of the stadium. This role encompasses a range of responsibilities, including event setup, equipment transportation, and guest service.

Key responsibilities include overseeing operations, interacting with VIP clients, and ensuring event spaces are properly set and maintained. The ideal candidate will possess excellent organizational and communication skills, with the ability to work independently and as part of a team.

Key Responsibilities:

  • Oversee operations of assigned areas during premium events.
  • Interact with VIP clients and guests as necessary.
  • Identify customer needs and respond proactively to concerns.
  • Ensure event spaces are clean, organized, and maintained at par levels.
  • Supervise and evaluate employees, providing counsel and promoting employee growth.
  • Maintain and control high-volume food and beverage inventory.
  • Train and educate employees on responsible service of alcoholic beverages.
  • Enforce standards for service, sanitation, and product quality.
  • Interact with coworkers to ensure compliance with company service standards and procedures.
  • Conduct physical audits of inventory and product.
  • Follow and encourage adherence to safety policies and procedures.

Qualifications:

  • Excellent organizational, written, and verbal communication skills.
  • Knowledge and experience working with a POS system.
  • Customer service and communication skills.
  • Ability to work under pressure and meet deadlines.
  • Punctuality and dependability.
  • Ability to read and maintain information.
  • Ability to perform simple mathematical calculations.
  • English language proficiency.

About Aramark:

Aramark is a leading provider of food, facilities, and uniform services. We strive to deliver exceptional experiences for our guests and employees alike. Our mission is rooted in service and united by our purpose to do great things for each other, our partners, our communities, and our planet.


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