Service Scheduling Coordinator

3 days ago


Medford, Massachusetts, United States Fire Equipment Inc Full time
Service Coordinator Role Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Service Coordinator. This full-time position offers a competitive hourly rate, comprehensive benefits package, and opportunities for career growth.

Key Job Functions:

* Schedule and dispatch field labor force to meet customer requests and expectations
* Maintain accurate customer information, process daily work received from technicians, and ensure all service requests and dispatches are well documented and coordinated
* Utilize electronic scheduling programs and provide daily updates as necessary

Minimum Requirements:

* 2+ years of scheduling experience, preferably in a technical services setting
* Excellent communication and interpersonal skills, with a professional demeanor
* Ability to prioritize tasks, manage multiple projects, and meet deadlines
* Proficient in Microsoft Word and Excel, with familiarity with CRM systems an asset

Work Environment:

This is a full-time, in-person role with a standard 8-hour shift, Monday through Friday. The ideal candidate will thrive in a fast-paced environment and be able to effectively communicate with both customers and technicians.

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