Counter Service Representative

5 days ago


Miami, Florida, United States maman | wynwood Full time
About the Role
We are seeking a motivated and experienced counter/cashier professional to join our team at maman | wynwood. As a key member of our front of house team, you will be responsible for delivering a warm and welcoming experience to our guests. Your responsibilities will include navigating the Toast POS system, accurately ringing up customers' orders, and maintaining a clean and organized counter space. If you are a hospitality enthusiast with excellent communication skills and a passion for quality, aesthetics, and top-notch customer experience, we would love to hear from you.

What You'll Do:
  • Take ownership of the cafe spaces' counter aesthetics
  • Greet guests upon entering our storefronts and successfully communicate seasonal specials, encourage guests to try our best-selling items etc.
  • Navigate the Toast POS system to accurately ring up customers' orders
  • Keep a clean and organized counter space
  • Make decisions based on ensuring happiness for the guests, the team, and the company while maximizing profitability
  • Maintain safety standards while adhering to maman's policies and procedures
  • Investigate and resolve any guest concerns
  • Assist with re-stocking at the end of your shift – teamwork is the best work, set your colleagues up for success
  • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests – do you know their order? Dial up the coffee without even asking


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