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Medical Support Specialist

2 months ago

Williamsburg, Virginia, United States Sentara Full time
About the Role

We are seeking a highly skilled Patient Care Specialist to join our team at Velocity Urgent Care, a leading healthcare provider in the region. As a Patient Care Specialist, you will play a critical role in ensuring the delivery of exceptional patient care and support services within our Urgent Care Clinic.

Key Responsibilities
  • Provide non-clinical support to patients and staff, including answering phones, scheduling appointments, and responding to patient inquiries.
  • Coordinate referrals, resources, and pre-authorizations as needed, and communicate with patients and providers to ensure seamless care delivery.
  • Perform a variety of administrative tasks, including scheduling meetings, preparing correspondence, and maintaining accurate records.
  • Employ initiative and independent judgment to prioritize and handle incoming requests and complex problems.
Requirements
  • High School Diploma or equivalent required.
  • Three years of clerical or customer service experience, with one year of experience in health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers.
  • Experience with Electronic Medical Record systems preferred.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career advancement and professional growth. We are committed to creating a diverse and inclusive work environment that supports the well-being and success of our employees.

Why Join Us?

At Sentara Healthcare, we pride ourselves on our mission to improve health every day. We are a tobacco-free environment and are committed to creating a workplace that is safe, inclusive, and supportive of our employees' needs. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.