Collector

1 day ago

Indianapolis, Indiana, United States Via Credit Union Full time
Job Title: Collector

At Via Credit Union, we are seeking a highly skilled Collector to join our team. As a Collector, you will be responsible for contacting members with past-due accounts and working with them to develop a strategy to bring their accounts current.

Key Responsibilities:
  • Contact members with past-due accounts and work with them to develop a strategy to bring their accounts current
  • Make recommendations on actions to take if loan collateral is in jeopardy or a member fails to meet promises
  • Provide clerical support to the Vice President of Collections and department as needed
  • Work from collection queues, contacting members with past-due accounts
  • Work from Visa delinquency reports to collect past-due Visa accounts
  • Mail late notices, ensuring that credit union errors are detected promptly and corrected
  • Respond to telephone calls regarding late letters and delinquent accounts
  • Maintain a detailed record of all communications made regarding delinquent accounts in the credit union's computer system and keep a copy of all mail or e-mail correspondence
  • Perform skip-tracing duties as required and directed
  • Assist in the training and development of new employees
  • Make court appearances when necessary
  • Assist in the repossession of collateral when necessary
  • Maintain a working knowledge of bankruptcy laws, collection laws, repossession laws, etc.
  • Type correspondence for the collections department in a professional manner
  • Adhere strictly to credit union policies and procedures
  • Work diligently to reduce credit union losses
  • Cross-sell credit union services when appropriate
  • Work with members on loan workouts and troubled debt loans, which includes gathering information and presenting to the loan workout team
  • Assist members with a variety of needs, including over-the-phone payments
  • Monitor daily news sources for incarcerated members and obituaries to compare with any outstanding credit union debt
  • Attend collection-related training inside or outside the credit union when applicable, available, and of importance
  • Track and monitor reports, such as First Payment Defaults, etc., in order to increase the efficiency of collecting the account
  • Track and post Bankruptcy trustee payment checks when received
  • Maintain positive relationships with all agencies involved in the collections process - internal and external
  • Maintain accurate records for the courts and all involved
  • Keep the supervisor informed and up-to-date on collections
  • Maintain confidentiality at all times
  • Perform other duties as assigned by the VP of Collections
Requirements:
  • High School Diploma or equivalent
  • Prior collections experience, preferred
  • Computer skills, including Word and Excel, preferred
Benefits:
  • Medical, dental, and vision insurance (80% employer paid)
  • Paid Time Off: Vacation, Personal, and Sick
  • 9 Paid Holidays
  • Paid Life & LTD Insurance
  • 401(k): Safe Harbor, match (dollar for dollar), and profit-sharing contributions
  • Paid Community Service Day
  • Tuition Assistance
Department Expectations:
  • Acts as a role model within and outside of the department
  • Demonstrates and models strong interpersonal skills to handle sensitive and confidential situations
  • Maintains a positive and respectful attitude
  • Adheres to ViaCU policies and procedures
  • Excellent organizational skills and initiative to improve processes
  • Detailed-oriented
  • Communicates regularly with department head about issues
  • Demonstrates flexible and efficient time management and ability to work independently and prioritize work
  • Demonstrates working knowledge and computer skills
Physical Demands:
  • N (Not Applicable): Activity is not applicable to this position
  • O (Occasionally): Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
  • F (Frequently): Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
  • C (Constantly): Position requires this activity more than 66% of the time (5.5+ hrs/day)
  • Occasionally: Stand, Walk, Reach above Shoulder, Squat or Kneel
  • Frequently: Reach Outward, Bend, Talking
  • Constantly: Sit, Manually Manipulate, Talk, Hear/Listen, Visual Accuity, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less
  • Not Applicable: Crawl, Climb
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be in a fast-paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members. The noise level in the work environment is usually moderate.

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