Customer Experience Specialist

4 days ago


Wellington, Utah, United States DICK'S SPORTING GOODS INC Full time
About the Role

The Customer Experience Specialist - Retail will be responsible for creating an exceptional shopping experience for our customers by providing personalized support and product knowledge. This role requires a passion for sports and a commitment to delivering excellent customer service.

Responsibilities
  • Greet customers and proactively approach them to understand their needs and preferences.
  • Uphold company merchandising and presentation standards by following established floor sets and signage requirements.
  • Promote company programs, such as customer loyalty and warranty sales.
  • Adhere to safety protocols and standard operating procedures.
  • Maintain confidentiality of company information.
  • Create an inclusive store environment where everyone feels welcome and respected.
Requirements
  • Prior retail sales or customer-focused experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull, and lift up to 35 lbs. items repetitively.
  • Ability to work extended periods standing or walking and at heights greater than 4 feet with use of a ladder or aerial lifting device.
What We Offer
  • A competitive estimated salary range of $35,000 - $45,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.


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