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Customer Experience Manager

2 months ago

Stamford, Connecticut, United States Spectrum Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our Digital Service & Customer Experience team at Spectrum. As a key member of our team, you will be responsible for developing and implementing the Charter Customer Experience program to identify opportunities, develop solutions, and implement improvements that elevate the overall customer experience.

Key Responsibilities
  • Customer Experience Strategy: Develop and implement a comprehensive customer experience strategy that aligns with Spectrum's business objectives.
  • Customer Feedback Analysis: Analyze customer feedback data to identify trends, opportunities, and areas for improvement.
  • Insight-Driven Decision Making: Use data-driven insights to inform business decisions and drive customer experience improvements.
  • Collaboration and Communication: Collaborate with cross-functional teams to translate customer insights into actionable improvement initiatives and communicate results to stakeholders.
  • Project Management: Manage multiple projects simultaneously, prioritizing tasks and deadlines to ensure successful project delivery.
Requirements
  • Experience: 5+ years of experience in digital self-service/product development or equivalent customer experience design and implementation.
  • Education: Bachelor's degree (BA/BS) or equivalent experience.
  • Skills: Strong understanding of customer experience measurement methodologies, tools, and best practices; excellent analytical skills with the ability to derive insights from customer feedback data.
  • Abilities: Understanding of the digital media environment; extensive knowledge of emerging digital trends and technologies; effective written and verbal communication skills.
About Spectrum

Spectrum is a leading provider of digital services and customer experience solutions. We are committed to delivering exceptional customer experiences and are seeking a talented and experienced Customer Experience Manager to join our team.