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Workplace Experience Manager

2 months ago

Stamford, Connecticut, United States Gravity Staffing, Inc. Full time

Workplace Experience Manager

The Stamford, CT location of a global hedge fund is seeking a skilled Workplace Experience Manager to join their Facilities team. This role is responsible for ensuring the smooth day-to-day operation of the workplace environment while enhancing the overall experience for employees and visitors.

Key Responsibilities:

  • Reception & Hospitality Management:
    • Oversee the front-of-house reception and hospitality team, inclusive of setting schedules, reviewing timesheets, payroll, and overtime.
    • Maintain high standards of service and professionalism in the reception area, coordinating with security and building management as needed.
    • Ensure the reception area is clean, organized, and presentable at all times.
    • Order, stock, and monitor pantry and office supplies.
    • Responsible for the onsite catering function for the Connecticut office.
  • Event Management:
    • Manage all stages of on-site events, including concept development, budgeting, and execution.
    • Coordinate logistics for internal and external events, including space management, catering, and AV requirements.
    • Maintain real-time event tracking and budgets, ensuring successful execution of events.
  • Facilities Support:
    • Partner with facilities staff to support all building and business services, (i.e. janitorial, onsite maintenance, food services, A/V, HVAC, and repairs), ensuring prompt resolution of any issues.
    • Ensure compliance with health and safety regulations and company policies.
    • Assist with administrative tasks and ad hoc projects as needed, including data entry and filing.
  • Vendor & Stakeholder Management:
    • Develop and maintain strong working relationships with various facilities vendors and third-party partners.
    • Act as the first point of contact for workplace-related issues and concerns and escalate to the appropriate team members.
    • Onboard new vendors and manage end-user roll-out of services.
  • Budget & Resource Management:
    • Assist in managing budgets related to facilities and workplace experience.
    • Track and report on expenses, identifying areas for cost-saving opportunities without compromising quality.
    • Support with financial planning for facility-related projects.

Requirements:

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
  • 3+ years of experience in events, facilities management, workplace experience, or hospitality management, preferably in a corporate setting.
  • Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with an ability to interact professionally with all levels of staff and clients.
  • Proven experience managing teams, vendors, and service providers.
  • Must be tech savvy. Proficiency in Microsoft Office Suite; experience with facilities management software is a plus.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and maintain a positive attitude in a fast-paced environment.
  • Demonstrates a high level of accountability and ownership in all tasks and projects.