DeNovos Launch Manager
2 weeks ago
This high-profile position requires a seasoned leader with extensive experience in project management, team leadership, and medical operations. The ideal candidate should possess a strong track record of success in launching service-oriented sites, preferably in the veterinary or medical industry. Your expertise will be crucial in ensuring that each new location is built, staffed, and operated to the highest standards, contributing significantly to the growth and success of Curo Pet Care.
The successful candidate will be responsible for:
- Project Management:
- Develop and implement project plans for each new hospital location, including timelines, budgets, and resource allocation in partnership with Construction and Operations teams.
- Team Leadership and Management:
- Lead and foster collaboration amongst interdisciplinary teams involved in the construction, staffing, and operational setup of new locations.
- Operational Readiness:
- Oversee the setup of all operational systems and processes, including equipment ordering and installation, IT infrastructure, and supply chain logistics.
- Ensure each location is compliant with relevant regulations and standards, including facility licensing and certification and veterinary specific requirements.
- Work closely with the operations team to ensure a smooth transition from construction to daily operations, including the SOPs and staff training.
- Hiring and Staffing:
- Lead the recruitment and hiring process for key support positions at each new location, including veterinary technicians and client service staff.
- Develop and implement onboarding and training programs.
- Stakeholder Communication:
- Act as the primary point of contact for all stakeholders including: Doctor Partners, vendors, Curo staff, and community partners; prepare and present regular updates on project status.
- Quality Assurance:
- Ensure that all new locations meet the company's standards for quality care and customer service from day one.
- Conduct post-launch evaluations to identify areas for improvement and ensure continuous operational excellence.
- Strategic Planning:
- Contribute to the development of long-term strategies for added expansion.
- Collaborate with senior leadership to refine and improve the de novo launch process based on lessons learned from previous projects.
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