IAA Customer Experience Associate

3 weeks ago


Rancho Cordova, California, United States IAA Full time

About Our Company

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IAA, an RB Global, Inc. company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Our unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles.

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We serve a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services.

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As a Customer Service Representative at IAA, you will be responsible for providing a variety of customer support services, processing orders and assignments, and referencing pricing and delivery information. You will also respond to customer questions, inquiries, and requests, and assist with other duties around the office.

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The salary range for this position is $17.00 to $19.00 per hour, based on education, work experience, and certifications. We offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

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Requirements:

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  • Able to communicate comfortably with customers\
  • A phenomenal teammate, willing to assist your peers\
  • Digital literacy\
  • Time management skills\
  • Positive attitude\
  • Ability to work independently\
  • Strong interpersonal skills\
  • Professional and clean appearance


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