Housekeeping Supervisor

6 days ago

San Diego, California, United States AccorHotel Full time
Job Description

Job Title: Housekeeping Supervisor - Team Lead

Job Summary:

We are seeking a highly motivated and experienced Housekeeping Supervisor - Team Lead to join our team at AccorHotel. As a key member of our housekeeping team, you will be responsible for leading and supervising a team of house attendants, guest runners, and public area attendants to ensure the highest standards of cleanliness and customer satisfaction.

Key Responsibilities:

  • Supervision and Training:
    • Lead and supervise house attendants, guest runners, and public area attendants to ensure they perform their duties efficiently and maintain high cleanliness standards.
    • Motivate and guide staff to provide excellent service to guests.
    • Ensure linen closets are fully stocked on a daily basis and assist where needed.
  • Carpet and Upholstery Care Program:
    • Maintain the carpet care program to ensure a clean and healthy environment for our guests.
    • Train house attendants on carpet extraction and shampooing machines.
    • Regularly inspect and maintain carpets to ensure a clean environment.
    • Regularly work with floor supervisors to maintain the cleanliness of guest room furniture upholstery.
  • Water Refilling Inventory:
    • Oversee the daily water refilling inventory to ensure an adequate supply of fresh water for guest comfort.
    • Ensure an adequate supply of bottles and caps inventory.
  • Amenities Refilling Pilot Program:
    • Implement and oversee the amenities refilling pilot program to ensure a seamless guest experience.
    • Maintain the refilling inventory once fully implemented.
    • Supervise recycling program for used bottles, soaps, and coffee pods.
  • Maintenance Program Oversight:
    • Supervise maintenance programs for cribs, rollaway beds, vacuums, etc. to ensure proper functioning and appearance.
    • Maintain parts and supplies for above items.

Qualifications:

  • High School graduate or equivalent is preferred.
  • Previous experience of two years as a house attendant, guest runner, public area attendant, and laundry attendant is preferred.
  • Able to communicate both written and verbally.
  • Reading and counting is essential.
  • Computer efficient in Excel and Word is preferred.
  • Requires basic knowledge of housekeeping.
  • Must be able to coach council and develop employees through basic skills.
  • Must be able to motivate by example either on the production floor or in a classroom environment.
  • Needs to have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome in a hot and challenging work environment.
  • Must be able to lift a minimum of 50 pounds.
  • Must have the ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimum supervision.
  • Must have the ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.

Physical Demands:

  • Must be able to lift a maximum of 50 lbs throughout the day.
  • Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
  • Ability to work without direct supervision.
  • Ability to work well as part of a team, set up and organize workstation with designated supplies and equipment.
  • Replenish supplies and equipment as needed during the shift.
  • Report any faulty equipment, linen shortages, maintenance needs, safety hazards, and other problems immediately to your supervisor.
  • Restock work areas for the next shift as assigned.
  • Successfully complete the training/certification process for this position.

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