ServiceNow Technical Lead
4 weeks ago
The ServiceNow Technical Lead will be responsible for developing and administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.
As a key member of the ApTask team, you will consult with Process Leaders to develop appropriate technical solutions in ServiceNow, follow up on outstanding development needs, and provide timely status reports to managers and stakeholders.
You will adapt and implement best practices to configure robust solutions utilizing the ServiceNow platform, communicate technical problems and solutions to both technical and non-technical audiences, and advise on options, risk, and impacts on business/ITIL processes.
This is a unique opportunity to shape the future of work with ApTask, a leading global provider of workforce solutions and talent acquisition services.
Key Responsibilities:
- Develop and administer technical solutions on the ServiceNow tool platform
- Consult with Process Leaders to develop technical solutions in ServiceNow
- Follow up on outstanding development needs and provide timely status reports
- Adapt and implement best practices to configure robust solutions
- Communicate technical problems and solutions to technical and non-technical audiences
- Advise on options, risk, and impacts on business/ITIL processes
Requirements:
- Strong experience with development and implementation of ServiceNow ITSM modules
- Good experience in integrating ServiceNow with 3rd-party applications
- Ability to perform API-based integrations within the ServiceNow platform
- Experience in Retail Service Management is an added benefit
- Good experience in ServiceNow implementations, designing complex workflows, and writing automation scripts
- Experience with migrating the ServiceNow data model between two or more instances, including CMDB and ITSM processes
- Working knowledge of Business Rules, Web Services, Access Control Rules, and Scripting
- Certification in ITIL/ServiceNow is an added advantage
- Excellent verbal/written communication, attention to details, ability to multitask, and effective time management skills
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.
As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.
With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.
Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
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