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Shelter Monitor Position at Catholic Charities
4 weeks ago
The Shelter Monitor provides primary support to clients in shelter facilities in the Housing and Homeless Services (HHS) Department. This role is responsible for monitoring daily shelter activities, enforcing program rules and regulations, and performing electronic bed assignment and shelter intake process.
Key Responsibilities- Perform computer/web-based bed check-in and intake process for all clients during overnight and evening shifts and provide appropriate referrals as needed.
- Perform hourly facility rounds and promptly log entries throughout assigned shifts via computer and/or web-based systems according to protocol.
- Provide urgent reports directly to the supervisor or manager via phone, when necessary, of all potential or existing program concerns or emergencies related to clients, staff, and/or facility safety/security.
- Maintain ongoing communication with team members on-site, supervisor and management staff, janitorial, and security personnel to ensure the safety of clients and staff.
- Provide crisis intervention for clients at the facility such as conflict resolution, de-escalation, CPR, first aid, administrating NARCAN as appropriate, calling 911, and completing unusual incident reports(UIRs) on the DC Department of Human Services incident reporting system.
- High School diploma or GED required.
- Six months experience in the human service or customer service field, preferably with persons who have experienced homelessness.
Catholic Charities of the Archdiocese of Washington is a leading provider of human services in the region. Our mission is to serve the most vulnerable members of our community with dignity and compassion. We offer a comprehensive range of services, including housing and homeless services, mental health services, and employment and education programs.
