Front Desk Representative

2 days ago


New Castle, Delaware, United States Embassy Suites by Hilton Newark Wilmington South Full time
Job Summary
Embassy Suites by Hilton Newark Wilmington South is seeking a Front Desk Representative to deliver exceptional guest experiences. As a key member of our team, you will be responsible for greeting guests, managing their information, and providing assistance with room bookings and inquiries.

About the Role
This role requires excellent communication skills, attention to detail, and a strong work ethic. The ideal candidate will have previous experience in the hospitality industry and be proficient in Microsoft Office and reservation management systems.

Responsibilities
* Greet and check-in/out guests, distributing keys and room assignments
* Manage guest account information and maintain accurate records
* Answer incoming calls and questions regarding room bookings and amenities
* Mitigate customer complaints and provide exceptional customer service
* Communicate with housekeeping to ensure guest rooms are ready

Qualifications
* High school graduate or equivalent required
* 1 year of experience in the hospitality industry preferred
* Excellent interpersonal and customer service skills
* Proficient in Microsoft Office and reservation management systems

The estimated salary for this role is $45,000 - $55,000 per year.

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