Customer Service Representative

14 hours ago


Round Rock, Texas, United States Pollo Campero Full time

Company Overview

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At Pollo Campero, we strive to provide an unforgettable experience for our customers. Our Front of House Team Members play a vital role in achieving this goal by guiding guests around the menu and supporting them in completing an order that meets their needs and expectations.

Salary

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We offer a competitive hourly rate of USD $14.00 per hour.

Job Description

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As a Front of House Team Member, you will be responsible for welcoming new and repeat guests every visit, being knowledgeable about all menu items to make meal suggestions and answer questions, verifying each guest order for accuracy, managing to-go orders, processing POS transactions, and following cash handling procedures.

Responsibilities

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  • Welcome new and repeat guests every visit
  • Be knowledgeable about all menu items to make meal suggestions and answer questions
  • Verify each guest order for accuracy, manage to-go orders, process POS transactions, and follow cash handling procedures
  • Operate cash register and must be able to count money and give change correctly
  • Count register before and after each shift with management to ensure no shortage or overage
  • Assist with front line food preparation procedures such as packaging and take orders to tables
  • Ensure customer satisfaction by providing quick, efficient service and quality products
  • Must be able to work with others and communicate effectively in a busy restaurant environment
  • Follows and abides all safety rules, policies, and procedures

Qualifications

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  • Must be 18 years of age or older
  • Must be fluent in English & Spanish
  • Preferred: 1+ year of experience in similar roles
  • Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays
  • Must follow the company Personal Care and Hygiene policies
  • Must be able to produce authorized U.S. work documents


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