Outreach Partnership Specialist

2 days ago

Honolulu, Hawaii, United States The University of Maryland Global Campus Full time
Job Title: Outreach Partnership Specialist

Join The University of Maryland Global Campus as an Outreach Partnership Specialist and play a key role in driving business development activities in assigned geographic areas. As a member of our team, you will be responsible for building relationships with community stakeholders, including local alumni, students, community college staff and leadership, business leaders, and veterans in assigned territories.

Key Responsibilities:
  • Represent the University at locations throughout assigned regions at recruitment events, transfer fairs, and on community college campuses.
  • Engage and network with community stakeholders to promote UMGC's brand and value proposition.
  • Provide proactive input and creative support at local events, including Community College Open Houses and Transfer Fairs, College/Academic Fairs, Alumni gatherings, and other specialized events held in assigned geographic areas.
  • Participate in local education associations, Chamber of Commerce events, Veterans-related conferences, and organizations to promote UMGC's brand and value proposition.
  • Create and deliver multimedia and PowerPoint presentations to motivate and inspire students to explore possible degree programs at UMGC and associated career fields.
  • Develop referral leads from prospective students, UMGC alumni, and/or personal networks.
  • Possess thorough understanding of UMGC product knowledge, policies, procedures, and systems to guide prospective students effectively and accurately.
  • Provide students with available tools and resources by anticipating needs through consultative conversations.
  • Maintain departmental Service Level Agreements in line with management expectations.
  • Maintain and expand knowledge and proficiency with UMGC systems, including Salesforce, Peoplesoft, On Base, and the Student Portal.
  • Serve as the primary point of contact for coordinating and providing consistent outreach projects and services to civilians, alumni, and veterans as assigned.
Requirements:
  • An earned bachelor's degree from an accredited institution of higher learning and 2+ years of relevant work experience providing outstanding customer service.
  • Excellent customer service and time management skills, high learning agility, creative problem-solving, interpersonal, oral and written communications, with strong attention to detail and accuracy.
  • Excellent interpersonal communication skills for both one-on-one interactions and group presentations with diverse populations of students.
  • Candidates must demonstrate a clear understanding of professionalism and the demonstrated ability to work responsibly and independently.
  • Excellent computer and keyboarding skills (Microsoft Office, inclusive of Word, Excel, PowerPoint).
  • Candidates must have a good driving record along with reliable transportation and auto insurance. Air travel will also be required.
Benefits:
  • Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years).
  • Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
  • Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
  • Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
  • Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.

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