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Membership Development Director

2 months ago

WinstonSalem, North Carolina, United States InsideHigherEd Full time

Job Summary:

The Triangle and Eastern Carolina Market Leader will oversee and have sole responsibility for member prospecting, recruitment, onboarding, and retention, as well as continued relationship management for the Center's Triangle and Eastern Carolina regions.

Key Responsibilities:

  • Prospective Member Management:
    • Manage all tasks related to prospecting and recruitment of new members
    • Maintain a prospective member pipeline
    • Seek out and pursue prospective members for membership
    • Manage all communications to prospective members
    • Clearly and accurately describe the Center's functions, value proposition, and upcoming programs to prospective members
  • New Member Experience Management:
    • Manage all aspects of new memberships, including onboarding
    • Confirm that new members have joined, paid, and successfully onboarded to the Center's membership
    • Provide new members with a thorough orientation of Center resources
  • Existing Member Experience Management:
    • Manage all functions related to members' experience
    • Host annual membership calls to gain relevant information about the membership experience
    • Facilitate ongoing needs assessment of members and relay feedback to the team
    • Provide ongoing assistance to all members to maintain excellent satisfaction and retention
    • Provide continued stewardship of regional members throughout the year
    • Attend Center programs
  • Data Management:
    • Use the Center's data management platform to manage prospects and members
    • Maintain and update member's data and information in the Center system
  • Center Development and Strategy:
    • Create and implement new strategies that enable Center growth
    • Manage membership activities to align with Center's budget
    • Provide regional expertise and perspective to the Center team
    • Serve on the Programming Review Committee as a regional representative
    • Attend weekly team meetings as a part of the Center staff team

Additional Responsibilities:

  • Statewide travel required

Accountabilities:

  • Responsible for one's own work