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Spanish Language Customer Support Specialist

2 months ago

WilkesBarre, United States Eric Rivera - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused Spanish-speaking representative to join our team at Eric Rivera - State Farm Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our Spanish-speaking customers.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with Spanish-speaking customers, providing personalized support and addressing their needs in a timely and effective manner.
  • Product and Service Support: Provide accurate and timely information to Spanish-speaking customers regarding our insurance products and services, including policy details, coverage options, and claims processing.
  • Troubleshooting and Resolution: Assist Spanish-speaking customers with troubleshooting, resolving complaints, and finding suitable solutions to their issues.
  • Documentation and Reporting: Document and update customer interactions and inquiries in our CRM system, ensuring accurate and up-to-date records.
Requirements
  • Language Proficiency: Fluency in both Spanish and English (written and spoken).
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to effectively relate to customers and provide personalized support.
  • Technical Skills: Proficiency in using CRM systems and other software applications relevant to the role.
  • Education and Experience: High school diploma or equivalent required; prior customer service experience preferred.