Lead Customer Insights Analyst

2 weeks ago


Summit, New Jersey, United States CSL Full time
Position Overview:
You will operate in a hybrid work model, balancing time between remote work and in-office responsibilities.

The Opportunity:
Become part of an organization that tackles intricate challenges. Our team specializes in influenza research and innovative technologies aimed at enhancing the manufacturing process and efficacy of influenza vaccines.
As a unified global entity, we bring together skilled professionals from various countries to collaborate on initiatives that safeguard communities against seasonal influenza and potential global pandemics. At CSL Seqirus, you will be part of a mission-driven team committed to making a significant impact in people's lives, fostering a culture of creativity, possibility, and purpose.

Key Responsibilities:
Reporting to the Customer Accounts Manager, you will oversee a portfolio of accounts across diverse customer segments, including Retail, Wholesale/Distribution, Integrated Delivery Networks (IDN), and Independent/Corporate owned Healthcare Professionals.
Your responsibilities will encompass:
1. Managing the order-to-cash process for vaccine orders.
2. Cultivating enduring client and sales relationships.
3. Collaborating with Sales, Demand Planning, Distribution & Logistics, Marketing, Market Access, and Finance teams to prioritize key accounts and steer strategic objectives.
4. Monitoring vaccine distribution, financial health, and delivery performance in accordance with contractual agreements.
5. Applying independent decision-making to surpass business standards while seeking guidance when necessary.

Core Values:
Embody the values of CSL Seqirus: Patient Focus, Innovation, Integrity, Collaboration, and Performance.
Encourage outcomes while fostering an accountable work environment.

Essential Skills and Experience:
- BA/BS degree preferred.
- A minimum of 3-5 years of experience in a regulated industry, with a preference for experience in vaccines and/or biologics.
- A self-motivated individual who is adaptable and resilient in the face of change.
- Strong analytical skills to assess complex issues and devise integrated, innovative solutions.
- Proficiency in MS Excel and SAP (version 6.0 or later preferred), along with experience in EDI ordering and SAP sales order management.
- Ability to work collaboratively across various internal teams including Finance, Sales, Distribution, Quality Assurance, IT, and Customer Experience.

Benefits:
Comprehensive Medical, Dental, Vision, Life Insurance, 401K, and Paid Time Off (PTO) available from the start of employment.

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