Technical Field Support Specialist
5 days ago
At General Dynamics Information Technology, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously.
This role requires you to be part of a dynamic team that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.
The salary range for this position is $85,000 - $115,000.
Job Description:A Field Engineer will help ensure today is safe and tomorrow is smarter. Our work depends on a Field Engineer joining our team to help maintain critical customer systems that allow them to accomplish their mission.
- Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.
- Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.
- Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
Key Responsibilities:
- Resolve maintenance and operational issues in the field.
- Perform troubleshooting procedures.
- Collaborate with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.
Requirements:
- Proficiency in troubleshooting hardware, software, and networking issues.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
Benefits:
- Full-flex work week to own your priorities at work and at home.
- 401K with company match.
- Comprehensive health and wellness packages.
This is a remote work opportunity based in Ferndale, WA, with occasional travel required (50-75%).
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