Incident Response Specialist
1 week ago
Job Summary
We are seeking a highly organized and motivated analyst to support our Infrastructure Cloud team as an Incident Support Specialist. This role is ideal for individuals looking to start a career in incident response and cloud managed platforms.
Key Responsibilities
- Track and resolve cloud infrastructure issues from occurrence to resolution in production environment
- Manage the intake of cloud infrastructure related issues in Jira and coordinate with various account support teams to ensure issues are resolved
- Provide after-hours support with production issues related to cloud infrastructure
- Coordinate and facilitate meetings concerning existing issues status and/or new issues as they occur
- Communicate with tenants and clients when cloud infrastructure issues occur affecting user experiences
- Document processes for resolution and job as required
Requirements
- Associate degree or equivalent experience; Bachelor Degree preferred
- 0-2 years of experience
- Strong decision making and time management skills
- Working knowledge of Microsoft Office and Jira
- Ability to work well independently and as part of a team
- Strong interpersonal communication, presentation, and organizational skills
- Ability to meet deadlines and show attention to detail
- Ability to work in a fast-paced environment
- Project management skills are a plus
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