Fertility Clinic Operations Manager
4 weeks ago
Pinnacle Fertility is a leading fertility care platform dedicated to supporting patients on their journey to parenthood. As an Office Manager, you will play a vital role in ensuring the smooth operation of our clinics and delivering exceptional patient care.
Key Responsibilities:
- Oversee daily clinic operations to maintain efficient workflows and a positive patient experience.
- Conduct employee performance reviews and develop growth plans to enhance team performance.
- Mentor staff to address performance issues and foster a culture of continuous development.
- Manage staffing levels, time-off requests, and participate in hiring processes to ensure efficient operations.
- Identify and address operational challenges, collaborating with teams to implement solutions.
- Lead service recovery efforts to resolve patient concerns and ensure a positive experience.
- Work closely with Financial Services to ensure accurate patient financial and insurance information.
- Ensure staff are well-trained in patient services, systems, and procedures.
- Track departmental performance metrics and model exceptional interpersonal and communication skills.
Requirements:
- Bachelor's degree required.
- Minimum 3-5 years in office management, preferably in healthcare.
- Experience in women's health or fertility is a plus.
- Experience with Electronic Medical Records (EMR) systems preferred.
- Knowledge of HR, payroll, billing, or operations (1-2 years preferred).
- Strong communication, organizational, and teamwork skills.
- Commitment to patient-centered care and privacy.
- Proficient in relevant technology and software.
Compensation and Benefits:
Pinnacle Fertility offers a competitive compensation package, including a salary range of $79,000 - $97,000 annually, and a comprehensive benefits package, including healthcare, dental, life, and vision insurance, paid time off, paid holidays, and a retirement savings program.
Diversity and Inclusivity:
Pinnacle Fertility is an equal opportunity employer and is committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to better serve our patients and advance innovation and opportunity within our field.
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Santa Monica, California, United States Pinnacle Fertility Full timeAbout the RolePinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high-performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes,...
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