Fertility Clinic Operations Manager

4 weeks ago


Santa Monica, California, United States Pinnacle Fertility Full time

Pinnacle Fertility is a leading fertility care platform dedicated to supporting patients on their journey to parenthood. As an Office Manager, you will play a vital role in ensuring the smooth operation of our clinics and delivering exceptional patient care.

Key Responsibilities:

  • Oversee daily clinic operations to maintain efficient workflows and a positive patient experience.
  • Conduct employee performance reviews and develop growth plans to enhance team performance.
  • Mentor staff to address performance issues and foster a culture of continuous development.
  • Manage staffing levels, time-off requests, and participate in hiring processes to ensure efficient operations.
  • Identify and address operational challenges, collaborating with teams to implement solutions.
  • Lead service recovery efforts to resolve patient concerns and ensure a positive experience.
  • Work closely with Financial Services to ensure accurate patient financial and insurance information.
  • Ensure staff are well-trained in patient services, systems, and procedures.
  • Track departmental performance metrics and model exceptional interpersonal and communication skills.

Requirements:

  • Bachelor's degree required.
  • Minimum 3-5 years in office management, preferably in healthcare.
  • Experience in women's health or fertility is a plus.
  • Experience with Electronic Medical Records (EMR) systems preferred.
  • Knowledge of HR, payroll, billing, or operations (1-2 years preferred).
  • Strong communication, organizational, and teamwork skills.
  • Commitment to patient-centered care and privacy.
  • Proficient in relevant technology and software.

Compensation and Benefits:

Pinnacle Fertility offers a competitive compensation package, including a salary range of $79,000 - $97,000 annually, and a comprehensive benefits package, including healthcare, dental, life, and vision insurance, paid time off, paid holidays, and a retirement savings program.

Diversity and Inclusivity:

Pinnacle Fertility is an equal opportunity employer and is committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to better serve our patients and advance innovation and opportunity within our field.



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