Automotive Parts Specialist

2 weeks ago

Port Richey, Florida, United States Coast Mazda Full time


ROLE:

As an AUTOMOTIVE PARTS SPECIALIST, your primary responsibility is to provide retail parts to a diverse clientele, whether through telephone inquiries, at the service counter, or within the workshop environment.



COMPENSATION:
STARTING SALARY WITH ADDED INCENTIVES.

KEY RESPONSIBILITIES:
  • Assist customers in identifying necessary parts and suggest additional items while promoting current specials to maximize product exposure.
  • Retrieve parts from inventory and, if unavailable, check stock levels and place urgent orders as necessary.
  • Manage incoming calls by providing pricing information and supporting outside sales representatives with their orders.
  • Coordinate daily delivery orders and regularly check 'will call' and 'back order' files. Make follow-up calls to specific accounts as needed.
  • Support technicians in determining required parts for ongoing repairs.
  • Open repair order envelopes for new service requests.
  • Procure out-of-stock items after consulting with Shop Foremen regarding anticipated repairs or customer returns.
  • Notify relevant parties upon receipt of ordered parts.
  • Ensure technicians provide necessary documentation prior to charging out parts.
  • Deliver exceptional service to customers, demonstrating professionalism both in-person and over the phone.
  • Extend the same level of service to internal departmental staff.
  • Process part returns and issue credits in accordance with established procedures.
  • Ensure proper authorization for all sales transactions, including tax-exempt sales.
  • Maintain cleanliness and organization of workspaces.
  • Regularly restock assigned inventory and report any departmental issues to the Parts Manager.
  • Stay informed about new products and engage in relevant training programs.
  • Collaborate with the Parts Manager to track lost sales.
  • Maintain cleanliness of computer equipment on a daily basis.
  • Operate company and customer vehicles as required.
  • Adhere to all safety protocols and promptly report any incidents.
  • High school diploma or equivalent qualification.
  • Ability to accurately understand and follow instructions.
  • At least one year of experience in an automotive parts department.
  • Prior sales experience of one year.
  • Professional appearance.
  • Skilled in customer interaction, even during peak hours.
  • Mandatory compliance with dealership uniform standards.
Applicants must have legal authorization to work in the United States.

All applicants must perform duties safely and responsibly.

All candidates must successfully complete pre-employment assessments, including background screenings, driver record checks, drug tests, and possess a valid driver's license.

It’s an excellent opportunity to advance your career. This position offers comprehensive training, competitive compensation, and outstanding benefits. Essentially, you will experience the best aspects of a career in the automotive industry.

OUR BENEFITS:

* Comprehensive Medical, Dental, and Vision Insurance

* Coverage for Short and Long Term Disability

* Life Insurance Policy

* 401k retirement plan with company contribution

* Paid holidays & Vacation Time with additional Personal Time Off Hours based on tenure

* Employee Vehicle Purchase Program

* Internal Growth Opportunities - We prioritize internal promotions

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