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Automotive Parts Specialist

2 months ago

Port Richey, Florida, United States Coast Mazda Full time


POSITION:

As an AUTOMOTIVE PARTS SPECIALIST, your primary responsibility is to assist customers in purchasing retail parts through various channels including phone, counter service, and shop interactions.



COMPENSATION:
STARTING SALARY WITH INCENTIVES.

KEY RESPONSIBILITIES:
  • Guide customers in selecting the necessary components while suggesting additional items and highlighting current promotions to ensure they are aware of the full product range.
  • Retrieve items from inventory and, if not in stock, check availability and place urgent orders as required.
  • Manage incoming calls by providing pricing information and assisting outside sales representatives with their orders.
  • Coordinate daily delivery orders and regularly check 'will call' and 'back order' files. Make calls to specific accounts as necessary.
  • Assist technicians in identifying required parts for ongoing repairs.
  • Open repair order envelopes for new requests.
  • Source out-of-stock parts after consulting with Shop Foremen for anticipated repairs or customer returns.
  • Notify relevant parties upon receipt of ordered items.
  • Ensure technicians provide necessary documentation before processing parts charges.
  • Deliver exceptional service to customers, demonstrating professionalism both in-person and over the phone.
  • Extend the same level of service to internal departmental staff.
  • Process part returns and issue credits following established procedures.
  • Ensure proper authorization for all sales transactions, including tax-exempt sales.
  • Maintain cleanliness and organization of workspaces.
  • Regularly restock assigned inventory and report any departmental issues to the Parts Manager.
  • Stay informed about new products and participate in relevant training sessions.
  • Collaborate with the Parts Manager to track lost sales.
  • Maintain cleanliness of computer equipment on a daily basis.
  • Operate company and customer vehicles as needed.
  • Adhere to all safety protocols and report any incidents promptly.
  • High school diploma or equivalent qualification.
  • Ability to accurately understand and follow instructions.
  • Minimum of one year of experience in an automotive parts department.
  • Prior sales experience of at least one year.
  • Professional appearance.
  • Skilled in customer interaction, even during busy periods.
  • Mandatory compliance with dealership uniform standards.
Applicants must have legal authorization to work in the United States.

All applicants must perform duties safely and responsibly.

All candidates must successfully complete pre-employment assessments including background checks, driver record evaluations, drug screenings, and possess a valid driver's license.

This role offers a great opportunity to advance your career. You will benefit from comprehensive training, competitive compensation, and excellent benefits. Essentially, you will experience the best aspects of a career in the automotive industry.

OUR BENEFITS:

* Comprehensive Medical, Dental, and Vision Insurance

* Coverage for Short and Long Term Disability

* Life Insurance Policy

* 401k retirement plan with company contribution

* Paid holidays & Vacation Time with additional Personal Time Off Hours based on tenure

* Employee Vehicle Purchase Program

* Internal Growth Opportunities - We prioritize internal promotions