IT Support and Solutions Professional

3 days ago


Milwaukee, Wisconsin, United States The Office Technology Group Full time
Overview
The Office Technology Group is a leading provider of IT solutions, and we are seeking an accomplished IT Support Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our systems and delivering exceptional customer service.

Key Responsibilities
• Provide first-line technical support to internal customers via phone, email, and in-person interactions
• Troubleshoot and resolve technical issues related to hardware, software, and networking
• Collaborate with cross-functional teams to identify and implement process improvements
• Develop and maintain knowledge of new technologies and industry trends
• Contribute to the development of training programs and materials for internal staff

Requirements
• 2+ years of experience in IT support or a related field
• Strong understanding of computer systems, networks, and software applications
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Salary: $70,000 - $90,000 per annum based on experience
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