Customer Service Representative

3 days ago

Hamilton, Ohio, United States Horizon Farm Credit Full time
Job Title: Customer Service Specialist

Horizon Farm Credit is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our branch team, you will provide exceptional customer service, process customer convenience service requests, and handle general account inquiries.

Key Responsibilities:
  • Provide account information to customers in person, over the phone, and via email.
  • Process incoming payments and make deposits.
  • Disburse loan funds and complete noncash forms as needed.
  • Initiate outgoing past due notices and routine delinquency phone calls to customers.
  • Assist in the printing and mailing of loan packages.
  • Support loan officers' account servicing efforts.
Requirements:
  • Excellent communication and interpersonal relations skills.
  • Moderate knowledge of software applications and proven self-starter.
  • Excellent organizational skills with the ability to work on multiple projects simultaneously.
  • Ability to initiate, organize, and prioritize work and maintain confidentiality.
  • Basic knowledge and ability to promote convenience products and Business Management Solutions.
What We Offer:
  • Competitive compensation and benefits packages for full-time employees.
  • Medical insurance with dental and vision care options.
  • 401(k) with significant employer matching.
  • Paid time off, holidays, and volunteer time to support work-life balance.
  • Tuition reimbursement and training opportunities.
  • Student loan reimbursement.
  • Leadership and career development opportunities.
  • Paid maternity and bonding leave.
  • Paid short-term disability.
About Us:

Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team.

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