Customer Service Representative
6 days ago
PNC Financial Services Group is dedicated to delivering exceptional customer experiences and fostering a culture of inclusivity and accessibility. As a Part Time Teller within our Retail Branch organization, you will play a critical role in providing personalized banking services and promoting financial well-being among our customers.
Key Responsibilities:
- Deliver high-quality customer service by processing various banking transactions and educating customers on available products and services.
- Identify opportunities to enhance customer relationships and refer suitable banking solutions through effective communication and problem-solving skills.
- Engage with customers in the lobby, building strong relationships and promoting PNC's products that meet their needs.
- Apply product and procedural knowledge to resolve customer issues efficiently.
- Customer Focused - Prioritize customer needs and satisfaction in all business decisions and leverage this information to create customized solutions.
- Managing Risk - Assess and effectively manage risks associated with business objectives and activities to adhere to PNC's Enterprise Risk Management Framework.
To succeed in this role, you must demonstrate the necessary knowledge, skills, and abilities. The preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales. Competencies such as accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem-solving, and understanding customer needs are also essential.
PNC offers a comprehensive range of benefits to support your well-being and career growth, including medical/prescription drug coverage, dental and vision options, employee life insurance, 401(k) with PNC match, pension, and stock purchase plans. Additionally, you may be eligible for paid time off, parental leave, and up to 11 paid holidays each year.
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