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Customer Service Representative

1 week ago


Hamilton, Ohio, United States AAA Mid Atlantic Full time

Welcome to AAA Mid Atlantic, where we are committed to delivering exceptional service and exceeding customer expectations. As a Retail Sales Associate, you will play a vital role in promoting our products and services while providing outstanding support to our members.

**Key Responsibilities:**

  • Sales Excellence: Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
  • Travel Planning: Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
  • Customer Service: Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.

**Minimum Qualifications:**

  • Sales Savvy: Bring a minimum of six (6) months of sales and customer service experience to the table, demonstrating your ability to drive results and exceed expectations.
  • Communication Skills: Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
  • Tech Proficiency: Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
  • Geography Skills: Basic geography knowledge is beneficial.
  • High School Diploma/GED: A minimum educational requirement to join our team.
  • Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.