Director of Enterprise Systems Support

7 days ago


Durham, North Carolina, United States Insight Global Full time
Job Description

The Director of Enterprise Systems Support will be a key member of the IT team, responsible for the selection, implementation, optimization, maintenance, and support of systems supporting Insight Global's information systems. This position will collaborate with all groups across IT, as well as key customers in marketing, operations, and other departments, to ensure the proper monitoring, communication, and uptime of key business applications.

Key Responsibilities
  • Manage a portfolio of technical systems supporting one or more business domains/areas and technical domains/areas.
  • Create programs and support project plans, scope documents, business requirements, design, testing documentation, and other deliverables within a software development lifecycle methodology.
  • Operate, maintain, and support a production business system portfolio.
  • Lead a team of Support Technicians, finding inefficiencies and driving process improvement to enhance the productivity of all Insight Global assets.
  • Organize and implement staffing, employee development, and budget.
  • Develop and communicate service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
  • Benchmark, analyze, report on, and make recommendations for the improvement of the ESS infrastructure and ESS systems.
  • Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements.
  • Oversee the monitoring, maintenance, development, change management, and support of all hardware and software based on department needs.
  • Oversee negotiation and administration of vendor, 3rd party system providers/owners, and consultant contracts and service agreements.
Requirements
  • Bachelor's degree in computer science, CIS, or related field or equivalent relevant experience.
  • 7 years experience managing technology system teams (information systems, hosting systems, etc.).
  • 3 years operating, maintaining, and supporting a production business system portfolio.
Work Environment

Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.



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