Batch Operations Specialist
2 weeks ago
**Job Summary**
The Cynet Systems client requires two skilled professionals to support daily batch operations requirements for Client Operations and Maintenance. The ideal candidate will have expertise in supporting the day-to-day batch operation tasks and deliverables within enterprise batch processing of the Client system's batch architecture.
**Key Responsibilities**
- Perform and monitor batch execution, verifying results, and participating and supporting all nightly production operations environments that consist of multiple servers, batch mode processing, and execution of client-specific production cycles.
- Perform first-level analysis of all data interface processing exceptions, logs, and escalate unresolved specific issues and problems for resolution following defined on-call support paths.
- Resolve errors and escalate items as necessary by working with functional teams to drive timely analysis and solutions to meet the Application's service level objectives.
- Support the batch monitoring Team to support the batch operations of assigned applications by analyzing production workflows, making recommendations to improve job schedule performance, providing rapid support during outages, and providing workload automation forecasts.
- Collaborate with the technology design team to provide support to ensure that the backup and recovery systems are providing the service necessary to meet our service level agreement (SLA) for business continuity.
- Work with application support teams and business owners to determine acceptable levels of service and help develop the incident management procedures.
**Requirements**
The ideal candidate will have a strong understanding of batch operations and experience in supporting enterprise batch processing. Strong analytical and problem-solving skills are essential, as well as excellent communication and collaboration skills.
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