Desktop Support Specialist
3 hours ago
Infosys is seeking a skilled Desktop Administrator to join our team. In this role, you will be responsible for delivering exceptional end-user technology support and services.
Key Responsibilities:- Manage daily IT support tickets and ensure timely resolution of employee technology issues.
- Support the company's equipment needs through setup and deployment of desktop and laptop systems.
- Perform routine updates to equipment and devices to ensure optimal performance.
- Resolve employee technology issues, including hardware installation, configuration, and troubleshooting.
- Provide remote desktop support and interact with employees to assist in troubleshooting.
- Manage hardware inventory and ensure stock levels are constantly monitored and updated.
- Perform basic troubleshooting, system upgrades, and replacements for employees.
- On-call and after-hours support will be provided on an as-needed basis.
- 1+ years of experience in end-user compute (EUC) experience.
- Knowledge of Windows operating system and computer hardware.
- Knowledge of ServiceNow ticketing system and general support processes/procedures.
- Basic knowledge of Networks, Security, WAN, LAN, WiFi setup.
- Proven ability to work independently with little supervision as well as in a team environment.
- Excellent communication, interpersonal, and customer care skills.
- Powershell scripting experience will be a plus.
- Experience in the financial industry will be a plus.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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