Technical Service Professional

1 week ago


Topeka, Kansas, United States Canon Solutions America, Inc. Full time

About the Opportunity

We are seeking a skilled Technical Service Professional to join our team in Topeka, Kansas. As a Field Service Technician I, you will be responsible for delivering exceptional customer experiences and maintaining the performance of assigned machines.

Your Key Responsibilities

  • Report product failure trends and serviceability issues to management with accurate documentation.
  • Provide efficient, responsive, and accurate field/shop/on-site maintenance to meet customer demands.
  • Maintain all technical information, Field Service Reports, Expense Reports, and Canon property.
  • Demonstrate strong customer communication and satisfaction skills.
  • Facilitate performance to achieve branch/district metric targets.

About You

To succeed in this role, you will need:

  • A High School diploma or equivalent experience.
  • A basic understanding of internet environments and the ability to complete an introductory period and PDIF class.
  • A valid driver's license and acceptable driving record.
  • The ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

What We Offer

We provide a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. Estimated salary range: $55,000 - $65,000 per year based on location and experience.

Company Overview

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. Our parent company, Canon Inc., earned approximately $30.4 billion in global revenue in 2020 and was named one of Fortune Magazine's Worlds Most Admired Companies in 2020.



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