Customer Service Representative

20 hours ago


South Bend, Indiana, United States Five Star Call Centers Full time
Job Title: Customer Service M-F

Five Star Call Centers is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Conduct outbound calls to customers at their scheduled appointment times to validate and review paperwork using screen-sharing software.
  • Submit accurate paperwork for further review and ensure all records are current and accurate.
  • Identify and resolve document issues by validating information, determining the root cause of problems, and providing appropriate solutions.
  • Maintain a dependable schedule for customer appointments and ensure prompt and reliable service to all customers.
Requirements:
  • 1 year of customer service or customer support experience required.
  • 1 year of previous call center or office background experience required.
  • Technical savvy and ability to toggle between multiple programs and dual monitors.
  • Previous remote work from home experience a plus.
  • Quick learner and able to work independently.
  • Type 35 words per minute accurately.
  • Strong phone and verbal communication skills along with active listening.
  • A background check applicable with state and federal laws is required.
Benefits:
  • Starting pay - $14.50/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance.
  • Work hours - Set Shift 9:30am-6:00pm (EST) Work Days - Mon-Fri.
  • Paid Training - 1 week in length from 9:00am-6:00pm Mon-Fri (EST).

Five Star Call Centers is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, we encourage you to apply.



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