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Customer Service Representative

2 months ago

Minneapolis, Minnesota, United States Friendship Village Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Receptionist to join our team at Friendship Village. As a key member of our community, you will be responsible for providing exceptional service to our residents, guests, and team members.

**Key Responsibilities:**

  • Greet and assist all residents, guests, and team members in a courteous and professional manner.
  • Ensure visitors sign in and validate the nature of their visit, notifying the resident and team member accordingly.
  • Answer phones and other communication devices promptly and transfer messages to the appropriate party.
  • Perform minor financial transactions associated with selling of stamps, community food certificates, fax, and/or photo copying.
  • Notify residents, guests, and team members of severe weather via paging system and/or phone calls.
  • Receive and ensure distribution of mail and other deliveries to the appropriate person or department.
  • Perform administrative tasks for supervisors, residents, and guests as requested.
  • Maintain and update all informational communication channels for residents.
  • Perform set up and close down procedures of the receptionist/front entry area.

**Requirements:**

  • Ability to follow written and oral instructions.
  • No experience required, but a willingness to learn is necessary.

**About Us:**

Friendship Village is a non-profit retirement community committed to creating a supportive and empowering environment for our residents. We are an equal opportunity employer and welcome applications from diverse candidates.