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Clinical Research Coordinator
2 months ago
Alcanza Clinical Research is seeking a highly skilled and detail-oriented Intake Specialist to join our team. As the first point of contact for our clinical research site, this role is crucial in providing exceptional customer service and ensuring a smooth experience for our volunteers.
Key Responsibilities- Greet and welcome volunteers and other visitors to the site
- Obtain and verify proper identification of each volunteer and upload into our clinical trial management system
- Prepare and provide necessary documents for volunteers to complete and review
- Provide answers, information, and conversation to volunteers to make them feel comfortable and confident in their decision to participate in a trial
- Answer inbound calls and emails with a high level of customer service
- Place reminder calls to confirm scheduled appointments and assist with rescheduling as needed
- Call volunteers who are late to arrive for their appointment and notify staff of their arrival
- Complete visits in the CTMS with strong attention to detail to ensure maximum revenue is captured for billing
- Assign payment cards and issue stipend payments following visit completion
- Coordinate and schedule transportation for volunteers
- Maintain trackers of no-show volunteers and screening volunteers without upcoming scheduled appointments
- Send weekly reports of appointment statuses to clinic staff to avoid missed appointments
- Maintain a list of studies conducted at the site and have a general understanding of each
- Submit medical records requests and track their progress
- Sort and distribute incoming mail, coordinate postage details, and pick up mail as needed
- Place supply orders and compile office correspondence, filing, copying, collating, and scanning as needed
- Assist with preparing materials for study startup and SIVs
- Perform other duties as requested or assigned
- An Associate's degree and a minimum of 3 years' experience in customer service, administration, or sales, or an equivalent combination of education and experience
- Well-developed customer service skills
- Proficiency with computer applications such as internet, email, and Microsoft applications, and the ability to type proficiently (40+ wpm)
- Strong organizational skills, attention to detail, and basic math proficiency
- Well-developed written and verbal communication skills
- Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, subjects, managers, and external customers
- Ability to effectively handle multiple tasks and adapt to changes in workloads and priorities
- Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic
- Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines
