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Experience Specialist

2 months ago

Fort Dodge Iowa, United States UnityPoint Health Full time
About the Role

We are seeking a highly skilled and compassionate Experience Specialist to join our team at UnityPoint Health. As a key member of our patient services team, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our patients and families.

Key Responsibilities
  • Customer Service: Provide warm and welcoming interactions with patients, families, and visitors, actively listening to their concerns and providing clear and concise information.
  • Communication: Collaborate with healthcare team members to ensure seamless communication and updates to patients and families.
  • Appointment Scheduling: Manage appointment schedules, making, canceling, and rescheduling appointments as needed.
  • Electronic Health Record Management: Accurately enter demographic and insurance information, ensuring timely and accurate information for electronic health record and insurance claim processing.
  • Administrative Support: Provide administrative support, including opening and closing the clinic, maintaining a clean and welcoming environment, and performing other duties as requested by the Clinic Administrator.
Requirements
  • Education: High School or Vocational School graduate.
  • Experience: Previous medical office experience preferred.
  • Skills: Strong customer service skills, ability to effectively enter information into computer programs, and ability to understand and apply guidelines, policies, and procedures.
What We Offer

At UnityPoint Health, we are committed to providing a supportive and inclusive work environment that fosters growth and development. We offer a competitive benefits package, opportunities for professional growth, and a collaborative team environment.