Field Service Engineer III

2 weeks ago

Sherman, Texas, United States MSR-FSR Full time
Job Overview

MSR-FSR is seeking an experienced Field Service Engineer III to join our team in the semiconductor industry. As a key member of our team, you will play a crucial role in supporting our clients and ensuring the smooth operation of tools and equipment.

Key Responsibilities
  • Install, maintain, and upgrade equipment as needed to ensure optimal performance.
  • Perform scheduled preventative and corrective maintenance to minimize downtime and ensure equipment reliability.
  • Follow established procedures and guidelines for testing and diagnosing equipment problems.
  • Complete accurate and detailed job documentation and safety training to ensure compliance with industry standards.
  • Provide clear and concise communication to colleagues, subcontractors, and clients to ensure seamless collaboration and issue resolution.
  • Assist junior field personnel in developing their skills and knowledge in safety and troubleshooting procedures.
  • Represent MSR-FSR professionally and maintain a customer-centric approach to ensure exceptional service delivery.
Requirements
  • Associate degree or equivalent technical training and field experience.
  • 3-5 years of experience in the semiconductor industry, with a strong understanding of equipment and processes.
  • Advanced troubleshooting and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Previous experience with Ebarra CMP, AMAT CMP, SpeedFam CMP, IPEC, CMP, Semitool CMP, FSI CMP, or Verteq is highly desirable.
  • Prior experience with scrubbers, polishers, and wet spray tools is ideal, as work will be performed in the Planar or Wet Functional areas.
  • Proficiency in Microsoft Office Suite is required.
Competencies
  • Adaptability - Adapts to changes in the work environment, manages competing demands, and changes approach or method to best fit the situation.
  • Attendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are covered when absent, and arrives at meetings and appointments on time.
  • Business Acumen - Understands business implications of decisions, displays orientation to profitability, and demonstrates knowledge of market and competition.
  • Cost Consciousness - Works within approved budget, develops and implements cost-saving measures, and conserves organizational resources.
  • Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, and keeps commitments.
  • Diversity - Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, and promotes a harassment-free environment.
  • Ethics - Treats people with respect, keeps commitments, inspires trust, and upholds organizational values.
  • Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, and takes independent actions and calculated risks.
  • Innovation - Displays original thinking and creativity, meets challenges with resourcefulness, and generates suggestions for improving work.
  • Interpersonal Skills - Focuses on solving conflict, not blaming, maintains confidentiality, and keeps emotions under control.
  • Leadership - Exhibits confidence in self and others, inspires and motivates others to perform well, and effectively influences actions and opinions of others.
  • Motivation - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, and measures self against a standard of excellence.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, and responds well to questions.
  • Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time, and supports organization's goals and values.
  • Planning/Organizing - Prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
  • Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and develops alternative solutions.
  • Professionalism - Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration.
  • Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, and applies feedback to improve performance.
  • Quantity - Meets productivity standards, completes work in a timely manner, and strives to increase productivity.
  • Safety and Security - Observes safety and security procedures, determines appropriate action beyond guidelines, and reports potentially unsafe conditions.
  • Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, and contributes to building a positive team spirit.
  • Technical Skills - Assesses own strengths and weaknesses, pursues training and development opportunities, and strives to continuously build knowledge and skills.
  • Written Communication - Writes clearly and informatively, edits work for spelling and grammar, and varies writing style to meet needs.
Physical Demands and Work Environment
  • Occasionally (less than 1/3 of the job)
  • Frequently (1/3 to 2/3 of the job)
  • Continually (more than 2/3 of the job)
  • Frequently required to stand.
  • Frequently required to walk.
  • Frequently required to sit.
  • Frequently required to utilize hand and finger dexterity.
  • Frequently required to climb, balance, bend, stoop, kneel or crawl.
  • Continually required to talk or hear.
  • Occasionally required to taste or smell.
  • Frequently work near moving mechanical parts.
  • Frequently work in high, precarious places.
  • Continually work around fumes, airborne particles, or toxic chemicals.
  • While performing the duties of this job, the noise level in the work environment is usually moderate.
  • Must be able to wear personal protective equipment, including protective eye wear, hard hat, gloves, steel-toed shoes, and hearing protection.
  • Must be able to safely access and traverse indoor and outdoor obstacles for site inspections, including climbing ladders, walking on stairs, catwalks, and other types of uneven surfaces where activity inspections are needed.

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